-What is Van Duran’s House privacy policy?

We place a special value on the treatment, confidentiality and security of your personal data. We strive to offer you personalized services, while respecting your privacy and your personal choices, in accordance with the applicable regulations on personal data.

In order to provide you with an identical personalized service throughout the world, your data may be consulted by Van Duran entities located in Peru and abroad, even in a country where the data protection legislation differs from that of your country or that of the European Union, for example, to access your purchase history from a boutique other than your usual boutique. Our trusted providers may also consult your personal data on our behalf for the purposes mentioned above. We take all appropriate security measures, especially contractual, technical and organizational, in order to guarantee the confidentiality and security of your data and prevent them from being altered, damaged or destroyed, or that unauthorized third parties have access to them.

It is important that you can control your personal data. Your person has the right to access and rectify your personal data, as well as to request its deletion, oppose its treatment for legitimate reasons and obtain its limitation or portability to the extent that it is applicable. You can also request not to receive any type of personalized communication about our products or services.
If you have any questions about the way in which we process and use your personal data, or if you wish to exercise any of the rights listed above, please contact our Customer Service. You can also contact our Data Protection Officer at the following address: privacy@vanduran.pe

-Where are Van Duran garments made?

During the creation of its products, Van Duran House dedicates great care. Our collections of clothing, footwear and Pret-à-Porter are made in Peru. We make our haute couture collections exclusively in our workshops in Lima, Peru. Van Duran garments are made with noble materials and Peruvian finishes; as well as with a qualified Peruvian hand, having as its headquarters, for the preparation of our pieces, the city of Lima in Peru, caring for and providing each phase of the process of creating our products with renewal and perpetuity of our tradition of excellence and the elegance.

-How to be part of the Van Duran experience?

Van Duran offers a special and different unboxing experience in each of our collections. We strive to introduce and blend it into the history of each theme in our collections, making it feel like you are inside each story.

-How can I get more information about the Van Duran house?

If you subscribe to the Van Duran Newsletter, you will be able to receive all the news from the Van Duran house (special collections, seasonal collections, exhibitions, fashion shows, news, boutiques, etc). You can also visit our site vanduran.pe
If you are not subscribed to the Newsletter, you can subscribe for free by visiting the vanduran.pe site in the “Newsletter” section.

-How can I stay informed about the releases of the Van Duran collections?

You can subscribe to the Van Duran Newsletter, where you can stay updated on all the news from the Van Duran house regarding our collections, news and others, by visiting our site vanduran.pe

-When and where are the Van Duran house collections launched?

The Van Duran firm launches spring-summer collections from its presentation in September of each year and, the autumn-winter collections in the month of March of each year. However, Van Duran launches two different collections and unique pieces, presented twice each year.

-How can I purchase exclusive Van Duran garments?

You can reserve the garment through our site vanduran.pe following the purchase steps. Van Duran strives to make your experience during and after the purchase of parts, very pleasant for your personal comfort.

-How can I request a special piece made to measure by Van Duran?

All you have to do is enter our site vanduran.pe and fill out the link form “I want something special”. After that, our personalized attention Delegate will contact you in the following 24 hours, being able to schedule a virtual, face-to-face, telephone or messaging appointment, as a first appointment and, according to your comfort.

-How to stay up-to-date with Van Duran news?

You can subscribe to the Van Duran “Newsletter” section, where you can keep up to date with all the news from the Van Duran house regarding our collections, news and others, by visiting our site vanduran.pe

-How to get in touch with the Van Duran house?

We invite you to consult the “contact” section of our page vanduran.pe to obtain all our contact information or you can contact Van Duran by email:

• ceo@vanduran.pe
• customerservice@vanduran.pe
• contactvanduran@vanduran.pe

You can also contact the contact telephone numbers:

• +51987374238
• +51968588853
• +51980700515

-How can I cancel or modify an order or request?

You can modify or cancel your order through the link that we provide in the order confirmation email or in the part tracking email.

-Which email address can I send an email to?

You can send us an email to the following address:

Isa Van Duran Couture

ceo@vanduran.pe

We also invite you to consult the “contact” section of our page vanduran.pe to obtain all our contact information.